Unable to Add Cameras

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gambler2841

Hello. I just loaded up my PI3 with the Orchid software. I am trying to add a camera and get the following error: "500: Error creating camera: (Camera error: Not Authorized.)". Any idea what can be causing this error. The camera I am trying to add is an Axis Q1615, and the software recognized it as a camera to add. I have verified that the credentials I am entering are correct. Any help would be greatly appreciated.

LAV0Y

Hello gambler2841

Did you login to the axis camera direct and create a onvif user ? or are you trying to create it thru RTSP ?

gambler2841

I tried creating a user named onvif, but that didn't work.

AntsMarching

gambler2841 Ensure the Axis ONVIF setup "USER GROUP" has been set to “Administrator”.

gambler2841

I have created a user named "ONVIF" with "Administrator" privileges, but I'm still getting the same error.

gambler2841

Sorry, I just figured out what I was doing wrong. Thank you for your help!

gstadter

gambler2841 Care to share what it is you found you were doing wrong? I'm experiencing a similar issue with "Not Authorized" and would appreciate any help

gambler2841

gstadter
Depending on what camera you are using, there is a completely different setup for ONVIF users. For example, I was using an Axis camera. Instead of setting the user in the normal “Users” setup, you had to click on “ONVIF” and under that page you setup the user.